Collaboration & Email
In fast-paced business environments, interactions are complex and fluid. People routinely work in dynamic teams with colleagues across many different locations. To support them, enterprises have invested in collaboration, telephony and video technologies. Yet these are typically isolated and underutilised.
Combining phone, e-mail, voicemail, conferencing, text and instant messaging into a single integrated network can produce benefits that go well beyond cost savings. It can make businesses more productive by improving nearly every aspect of communication, including the ability to share information quickly, collaborate over fixed and mobile devices and offer customers an efficient service.
To find out more about how communication and collaboration technologies can work for your business, scroll down and view the latest articles, case studies and blogs relevant to this area.
Queensland Audit Office uses IBM's Lotus software tools to provide a collaborative work environment for field and head office staff that helps them compete with private sector auditors.
How location services systems can replace phones and pagers to save on staff costs.
How a central, electronic document management system replaced its paper-based filing.
A presentation on smart work practices using unified comms from the Business Insight forum 2010.
A unified communications presentation from the BizInsight Forum.
Craig Campbell of IBM helps sort out the opportunities from the hype: get more from your phone systems by making the mind shift from hardware to business apps.
Considering using hosted unified communications solutions? It's often...
BEVERLEY HEAD
Insights on Business Intelligence
Unified Communications can really address improvements in patient...
CRAIG CAMPBELL
Business Unit Executive, Integrated Communications Services, IBM Global Technology Services